The telephone is the most immediate form of personal communication. It provides a virtually instantaneous method of conversing with one or more parties from anywhere in the world. Wireless technology has covered the land beyond the traditional wired PSTN telephone bases.

The use of the telephone is popular among all industries for business communication. The telephone is also a means of communication for organized crime, illegal drug dealers, and terrorists. Criminal elements often know how to bypass phone systems to cover their tracks. Many resort to hacking unsecured PBXs and using external dialing features to route free calls through unsuspecting business networks.

Typically, hackers will attack using caller ID spoofing, stolen authorization PIN number, or cracking techniques to gain access to corporate phone systems. Once inside, hackers can rack up millions upon thousands of dollars in charges without a precise trail. Your calls are usually assigned to the compromised ports. Mailboxes or extensions. The victim will often have very little recourse other than to beg the phone company for a refund.

Many corporations are adopting systems to combat criminal elements and protect their networks, employees, and intellectual property by implementing more secure countermeasures. These tools include smart switch management algorithms that plug outbound dial holes in voice mailboxes and other ports, thus securing calls in tandem. Emergency notification apps are being rolled out to keep an eye on call frequency, call destinations, and awkward calling patterns.

Call accounting software is a staple in corporate auditing by connecting to the PBX station’s message detail recording (SMDR) and retrieving the records for processing. These SMDR records typically include the date, time, duration, and caller, and optionally a number of other variables such as authorization code, line accessed, and station transfers. Most experienced call accounting software packages can recognize suspicious call patterns and highlight misuse and abuse.

Businesses have embraced call accounting not only as a means of security, but also for telephone cost allocation, bill reconciliation, telecom expense management, and productivity enhancement.

RSI is recognized as an industry leader in the field of communication management. The communications management product portfolio includes custom integration of the most popular switching and network manufacturers. RSI has been granted Nortel Developer Partner status with recognition of its core portfolio as supported products. RSI is a Cisco Technology Partner, Siemens HiPath Ready Standard Certified, Avaya DeveloperConnect Member, Mitel MiSN Member, Adtran Complementary Solution Provider, ShoreTel Technology Partner, NEC Univerge Partner, and Alcatel Application Partner.