The software giant was quickly involved in the 2000s with IT Enabled Services or companies better known as Business Process Outsourcing (BPO). The main objective of these companies is to provide specialized talents to all types of industry worldwide at rock-bottom prices. And to make it happen, they employ a host of English-speaking talent to serve multinational clients.

Business process outsourcing companies attract people with a fun work environment and attractive compensation packages. This type of package is very attractive to entry-level job seekers such as recent graduates. It is very rare for local businesses to provide above average compensation to someone who has no record of experience in a given field. In the business process outsourcing industry, a prospective applicant will only be required to have a basic degree and good communication skills. However, is it really a way to achieve your professional career?

To finally enter the world of business process outsourcing, the company requires someone who is looking for challenges, as the work itself is challenging. For team leaders or people in managerial positions, they are often required to manage a larger team, consisting of hundreds of team members. You must have a very powerful personality to motivate subordinates to give their best as an individual and as a team player. Since these business process outsourcing companies need specialized skills, they will of course require the positions they hope to fill with specialized knowledge. Most BPO companies provide training programs as they are an essential ingredient to survive in the business process outsourcing industry. This helps a person cope with the constant changes in a business process outsourcing environment.

In general, business process outsourcing companies have a very good tracking system. Most of the time, there would be quarterly or semi-annual performance reviews to recognize if an employee deserves a promotion or career growth. Some are reassigned to certain job roles, while others are given new training privileges. These attractive monetary and growth benefits based on people performance serve as a motivating factor, in which many people decide to stay in business process outsourcing despite the monotonous daily activities (according to people I have spoken with ). On the other hand, people of the young generation find it convenient enough to have the welfare facilities of the company employees, such as travel and meal allowances, health and exercise privileges, dental care, and many more gifts.

On the other hand, the disturbing truth in the business process outsourcing industry is its high attrition rate. To name one of the factors that concern the industry is the stiff competition from similar companies. Some of these BPO companies even offer a higher salary package and better growth opportunities. A comfortable work environment, performance-based career growth plus company support creates an optimistic image of the business process outsourcing industry for people.

But keep in mind that there is no such thing as purely perfect. Is similar to; the human being has no satisfaction at all. Employees of BPO companies like call centers have to deal with redundant daily assignments, long and changing hours, and to top it off, irate customers. The business process outsourcing industry is high on stress-related issues because employees must maintain outstanding performance in order for them to survive.

Likewise, employees who join BPO companies who have an undergraduate education end up compromising their future career path. The best way to escape this trap is to go back and complete the race and never stop learning and reinventing yourself. The latter is actually the key to self-improvement and professional growth.